Privacy Policy
Last updated 24 September 2026
The short version
We collect what we need to take your order, have it ready at the counter and reach you about it. We do not sell your information. We keep your order details for a short time after you collect, then delete them. Your card number never touches this website.
What we collect when you order
- your name
- your phone number
- your email address
- what you ordered, and the total
- the order number, and whether it has been collected
That is the whole list. We do not ask for your address, because everything is collected at the counter, and we do not ask you to create an account.
Your card details
Your card details go straight to Stripe, our payment processor, on a page Stripe operates. They never pass through this website and we never see or store your card number. What comes back to us is a confirmation that the payment succeeded, the amount, the date, and the last four digits of the card.
Stripe operates outside Canada, so your payment information is processed in the United States and in other countries, where it can be reached by the courts and authorities of those places. Stripe handles it under its own privacy policy. We tell you before you pay rather than after.
How long we keep it
Your order details are deleted thirty days after you collect the order, or thirty days after it is cancelled and refunded. Separately, records we must keep for tax and accounting are kept as long as the law requires and no longer.
Who handles it, and where they are
| Who | What they do | Where |
|---|---|---|
| The store | Sells you the goods and holds your order | Ontario |
| ArrowMem Inc. | Built this website and keeps it running for the store | Canada |
| Stripe | Takes the payment | Outside Canada, including the United States |
| Cloudflare | Serves this website and sends the confirmation email | Outside Canada, including the United States |
Each is bound by written agreement to protect your information and use it only for the store. ArrowMem works on the store's instructions, never reads your information for any purpose of its own, and does not sell or share it.
What runs in the page
- Cloudflare Web Analytics, which counts visits. It sets no cookies.
- A spam check on our forms, provided by Cloudflare.
- Your basket, which your own browser remembers. That sits on your device, not with us.
No advertising cookies and no tracking cookies.
Quotes and messages
If you ask us for a quote on windows, doors, siding or roofing, or send us a message, we keep what you wrote for as long as we are dealing with it. Ask us to delete it and we will.
Seeing it, correcting it, deleting it
Ask us and we will show you, correct it, or delete it, and confirm back to you.
Contact
[CONFIRM WITH OWNER: legal name, address, phone, email]